Taking the mystery out of customer satisfaction
At Blue Apple we have been priviledged to work with some terrific companies and built up great relationships with the people there. We have also been lucky enough to receive some terrific feedback from them and a selection of their comments are below:
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'Right from the start your experience shone through and you were able to give us the guidance to put a fully effective programme into place. Throughout the whole exercise the administration was seemless, which to us with 40 sites to visit was crucial.
The insight of the shoppers and their experiences allowed us to make genuine improvements to the sites and also build upon a lot of the positive aspects they found.
Overall the programme has been a great success for us and raised the service level bar of our suppliers who instead of feeling threatened actually saw the exercise as one of great value which has also allowed them to put company wide development plans in place.
Thank you once again for your tremendous support.'
John Dancer
Supplier Management
Lloyds/TSB
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'On behalf of The Litmus Partnership I would like to express our appreciation to Blue Apple for your professional approach and input to our project. We have found your knowledge and experience invaluable in helping to maintain the high levels of customer service.
Blue Apple proved themselves to be innovative, flexible, approachable, reliable and consummate professionals throughout the mystery shopping programme. Through your detailed evaluations, you were able to provide comprehensive feedback that enabled our client to improve the service delivery within their company. We felt you really raised the bar on the mystery shopping programme and look forward to working with you on similar projects in the future.'
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'May I please say how very impressed I have been with your service and whole approach. As a first time customer I asked you to meet impossible deadlines and you have responded brilliantly. I could not have asked for better. I will have no hesitation in recommending Blue Apple to other clients. Having gone through this process I think it is something that would benefit all businesses.'
Jeannette M Kerr
MarketPro
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'During the time I have worked with Blue Apple I have found them to be extremely professional and helpful.
The quality and complexity of reporting that Blue Apple have produced over the years has got better and better, and the statistics provided have enabled us to identify the strengths and weaknesses around the telephone service we provide to our customers'
Business Quality Manager
International Law Firm
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Tel: 01933 316149 Email: info@theblueapple.co.uk