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What our clients say about us...

'I have been working with Steve and the team at Blue apple for nearly 5 years now, during that time I have found that the mystery shops have always been fair and consistent, they are quick to respond to any adjustments that are needed to the mystery shops and always produce an overall report that is bespoke to our particular business needs.

I have found the reports to be a useful tool for managing change and initiating conversations around areas of the business where improvements could be made, they also allow us to track our progress in a manner that is clear and concise, I would have no hesitation in recommending Steve and the Blue Apple team to any business that wishes to improve their product or offer.'

Chris Kent  - UK Consultant - Catering RSPB



What our clients say about us...

“I want to take this opportunity to thank Steve and Blue Apple for their valuable service by which I could judge our effectiveness in training and measuring the time spent, or the time needed to be spent, in communicating and training our people.

Blue Apple gave me the customer’s view of our business, our projected image, and our valued staff.

I have worked with several different mystery shopping companies in the past, but by far, Blue Apple has excelled!

They know what is important to us and our business. Thank you for your energy and professionalism in communicating our triumphs and our faults so effectively. Thank you for working your schedule around our needs. As a customer of yours, you make us feel very important!”

Monika Jagielo - Former Retail Managing Director - Yorica!

Chef's Kitchen


What our clients say about us...

''The feedback from Blue Apple's monthly mystery shop reports has been invaluable for the evolution of our customer service 

offer.  The reports are rich in detail and give us a fantastic snapshot of how we are delivering the customer service experience across our retail estate.

Blue Apple really 'get' our business and our offer, and have been fantastic partners over the last 18 months.''

Steve Collins - Former Head of Retail

Nisbets PLC

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